Managing Relationships
Having a high IQ doesn’t guarantee success in the workplace. Based on new research, people with a great degree of emotional awareness tend to avoid miscommunication, unnecessary conflict and stress. This course will enable employees to recognize and manage their emotions, making them more agile in handling change and challenging situations.
Knowing how to effectively deal with difficult people and situations is a great advantage in the workplace. In this course, you’ll learn to distinguish between various types of difficult behavior and know exactly what to say and do to defuse volatile situations and bring out the best in people—no matter how difficult they are.
Enhance your selling skills, increase productivity and boost sales! This course covers the essentials — from building rapport, buyer psychology, the whole sales process up to closing the sale. Participants will learn proven techniques for engaging prospects, presenting a value proposition and overcoming obstacles to close more sales transactions effectively.
Managing up may be the one of the most valuable skills you need to manage your own career. This course deals with topics for understanding your boss, knowing who you are, and building real relationships with the people who have influence over your career. Managing up done correctly is good for you, good for your boss, and good for the organization. Pick up strategies for developing these important connections with your immediate superior and other managers at work.
World Class Service offers the vital knowledge and skills needed by all team members to communicate professionalism, gain respect, and build effective and lasting customer relationships. This program provides you with several techniques to enhance personal interactions and keep both external and internal clients happy and satisfied.